Shipping, Returns & Acccounts

Customer Service

| SHIPPING & DELIVERY |

The items on our website are also available in our retail store, Naturino Woodbridge, located at 3600 Langstaff Road, Woodbridge, ON L4L 9E7.  Your order will be processed within 2 working days and delivered within the time specified by Canada Post upon checkout.

| RETURNS & EXCHANGES |

For online purchases and returning via mail ONLY;
If you're not satisfied with your purchase, all unworn shoes (regular price and sale) may be returned in their original packaging, along with the original invoice, within 14 days of merchandise ship date for a full refund that will be credited in the manner in which the payment was made and may take up to 3 business days to process. Shipping charges are non-refundable.  

Returns made within 15-30 days of merchandise ship date will be issued a store credit that can be used for online purchases, shipping charges will not be credited. Store credits do not expire. 

Items returned 31+ days of merchandise ship date will not be refunded or issued a store credit.   

(1)All returns must be accompanied by the receipt or purchase order. If no purchase order or receipt is provided the lowest price in the last 30 days will be used. 

(2)Naturino Shop Canada reserves the right to confirm returned product condition and information before refunding. 

(3)Naturino Shop Canada is not responsible for the loss or damage of your return shipment. We suggest that you pack your shipment well and send via registered mail or courier. 

(4)NO COD's will be accepted. 

(5)Unless Naturino Shop Canada makes an error during order processing or shipping, return shipping fees will be covered by the customer. 

Send unworn items in original packaging with your invoice /packing slip, at your cost to:  
Naturino Woodbridge
3600 Langstaff Road, Unit 6 
Woodbridge, Ontario L4L 9E7

 

For online purchase and returning your purchase in store:

Only store credit or exchange will be issued for in store returns. NO REFUNDS for in store returns:

You are able to return unworn items for a store credit ,in store, within 14 days of merchandise ship date at 3600 Langstaff Road, Woodbridge, ON, L4L 9E7, in original packaging with invoice. 

Exchanges may be made within 15-30 days of merchandise ship date. 

Items returned 31+ days of merchandise ship date will not be issued a store credit or exchanged. 

If a product is returned to our retail location, Naturino Woodbridge, the online store shipping fees will not be refunded.

 

 

 

| ORDERING |

To order from our e-commerce website you need to register. This information is only used to fulfill your specific request. Your information is kept secure. You must accept our terms and conditions as outlined on our page https://shop.naturino.ca/terms-conditions/.

 

| PAYMENT, PRICING & PROMOTIONS |

The pricing of our shoes may vary based on sales and promotions and discounts are only for our e-commerce shoppers. Payment options are from electronic Paypal, Visa & Mastercard.

 

| VIEWING ORDERS |

You can view your order on our website shop.naturino.ca and you can adjust your order with these steps: Order confirmation, delivery, etc. by entering your data logging into our 2website. To log in you need to go to https://shop.naturino.ca/login.php

 

| UPDATING ACCOUNT INFORMATION |

You can update all your personal information anytime by entering in your personal settings by logging in to https://shop.naturino.ca/login.php