Shipping, Returns & Acccounts

Customer Service

Shipping & Delivery

The goods on our website are also available in our retail store, Naturino Woodbridge, located at 3600 Langstaff Road, Woodbridge, ON  L4L 9E7.  Your order should be processed withing 2 working days and delivery within the time specified by Canada Post upon checkout.

Returns & Exchanges

For online purchases only:
If you're not satisfied with your purchase, all unworn shoes (regular price and sale) may be returned in their original packaging, along with the original receipt within 14 days of purchase for a full refund that  will be credited in the manner in which the payment was made. Shipping charges are non-refundable.


Returning your purchase in store or via mail:

In Store

You are able to return unworn items in store at 3600 Langstaff Road, Woodbridge, ON, L4L 9E7, in original packaging with invoice.  All refunds will be in the original form of payment. 

If a product is returned to our retail location, Naturino Woodbridge, the online store shipping fees will not be refunded.

Via Mail

Send unworn items in original packaging with your invoice /packing slip, at your cost to: 

Naturino Woodbridge
3600 Langstaff Road, Unit 6
Woodbridge, Ontario L4L 9E7

Your credit card will be credited within 3 days of receipt (shipping charges are not refundable).
(1)All returns must be accompanied by the receipt or purchase order. If no purchase order or receipt is provided the lowest price in the last 30 days will be used.
(2)Naturino Woodbridge reserves the right to confirm returned product condition and information before refunding.
(3)Naturino Woodbridge is not responsible for the loss or damage of your return shipment. We suggest that you pack your shipment well and send via registered mail or courier.
(4)NO COD's will be accepted.
(5)Unless Naturino Woodbridge makes an error during order processing or shipping, return shipping fees will be covered by the customer.



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Payment, Pricing & Promotions

The pricing of our shoes may vary based on sales and promotions and discounts are only for our e-commerce shoppers. Payment options are from electronic Paypal, Visa & Mastercard.

Viewing Orders

You can view your order on our website and you can adjust your order with these steps: Order confirmation, delivery, etc. by entering your data logging into our website. To log in you need to go to

Updating Account Information

You can update all your personal information anytime by entering in your personal settings by logging in to